Phone Accessory - Motorola Q Global Smartphone (AT&T)

List Price: $299.99
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Manufacturer: Motorola

Average Customer Rating:

Binding: Wireless Phone
Brand: Motorola
Color: Black
Feature: Quad-band/3G smartphone with Windows Mobile 6 for MS Office document editing and easy Outlook email and contacts
Label: Motorola
Manufacturer: Motorola
Model: Q9
Publisher: Motorola
Release Date: 2007-11-01
Studio: Motorola
Variation Description: Black

Features

Quad-band/3G smartphone with Windows Mobile 6 for MS Office document editing and easy Outlook email and contacts
Internal GPS receiver with support for TeleNav software; music and video downloads and streams via AT&T Mobile Music and Cellular Video
Full QWERTY keyboard; Bluetooth stereo music streaming; 2.0 megapixel camera; MicroSD expansion
Includes two batteries (one standard, one extended) for up to 9 hours of talk time and up to 30 days of standby time
Includes: Standard Battery 1170 mAh, Extended Capacity Battery, Battery Door and Extended Battery Door, Rapid Travel Charger, Micro to 3.5 Adapter, Micro to EMU Adapter, Data Cable, Getting Started Disc and Quick Start Guide

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Spotlight customer reviews:

Customer Rating:

Summary: Great Phone!!!
Comment: I love this phone! It has been great since the day I got it. I would recommend it to anyone. It has a few small annoyances, but every device does. It does most things it sets out to do very well.

Customer Rating:

Summary: Nice phone
Comment: I'm a defector from the iPhone (yes, despite the approach of the 3g) and after some research finally settled on the q9h. Even though I think the form factor and user interface on the iphone are terrific, I mainly bought the device because of its internal memory. Now, with the devices like the q9h and others that can accomodate 2.0 high capacity cards the game has changed. You can equip yourself with lots of storage space for songs and other media without internal memory. As for the phone itself, I've been using it for about three days now. Here's what I like...

1. The signal strength is very, very good
2. The volume level and call clarity are amazing for both phone AND speakerphone. Iphone version 1.0 doesn't come close.
3. Windows mobile 6, which is a more productivity-oriented platform than what I had on the iphone.
4. Keyboard is amazing. I missed tactile texting and data entry.
5. Screen is good, but not great
6. Processor seems fast enough to take advantage of 3g and programs. Seldom do I deal with lag when navigating.
7. Seems durable.
8. Fairly light and thin
9. As mentioned, SD 2.0 compatible. This should allow the phone to accomodate up to 32 gigs of memory. As of now the MicroSD's are at 8 gigs but that will change soon.
10. I read [...] that the phone is actually wired for WIFI but will require some kind of software upgrade to activate it. Sounds dubious, but it'd be a big plus if it's the case, and would raise my review to a 4.5 or 5

Cons

1. Side-mounted micro USB (I would've preferred top or bottom)
2. No WIFI, but with 3g this isn't much of an issue (see #10 above)
3. I've heard phone is "counter-blocked", which means you could encounter issues if you buy an unlock code and unlock it. FYI.
4. A little wider than I'd like but the keyboard feels good for a reason

Overall I think this is a very solid phone. I would recommend it to others in a heartbeat. As far as the device's fundamentals go I can't find anything wrong with it thus far.

Customer Rating:

Summary: I truly hated this phone
Comment: How do I hate it? let me count the ways:
1 unreliable syncing with my PC: I lost both phone #'s and appointments with clients. A huge no no in any business
2 the laborious process to even enter an appointment
3 Why can I not turn the device off without shutting down the phone? why must I wait the 30 seconds for the thing to auto off? An oh by the way...if you are looking at something you better nav away to something else and return at around 30 seconds or it will turn off mid operation...
4 no touch screen (hello?)
5 ATT issue: I didn't get the "extra software" because ATT sent me my phone 2 days after the motorola offer ended???? Really...
6 ATT issue: this is the only smarthone they will insure. Why? BTW, this is the only reason I tried this phone in the first place.
7 You can turn the phone's ringtones to silent, loud, normal, and vibrate. The vibrate feature includes sound. Hello, if I wanted the phone to vibrate, I probably didn't want to hear the ringtone....like when I'm in a meeting....
8 The email sync issue with Outlook. Maybe I just ask too much from a phone, but why do I have to wait to sync with my pc to send an email? (it was either that or get on the web to send from my other email client)
9 These weere all known issues! why do we not address known issues? or at least provide instructions for how to get the most out of your phone???

My husband and I tried for a month to make this phone work for me for two reasons:
1 It was a much better phone than my treo. The sound quality with the bluetooth was good. Since my husband travels, our phone conversations are important to us.
2 the battery life was better than my treo. An obvious plus in todays world.

Overall, Motorola made a great phone.....too bad they couldn't make it smart.

Customer Rating:

Summary: Please help yourself.... Don't buy it ..
Comment: It has been 6 weeks that I bought this Motorola Q9c. I had palm treo 650 before.
This phone has has been absolutely disaster. I bought this from sprint. It hung up with 1 hr of use and I could not restart it. Sprint sent me another new one which worked for few days..but now it keeps hanging up atleast once or twice a week......and every time I have to hard reset it ..which means I lose all my saved data, settings, pictures, calender, applications that I newly install....I have to sync it all over again to get my data back...but moreover it has been so frustrating....I just hope that its rarest of rare cases but with me it happened twice with two brand new Motorola Q9c ..so it can't just be conincidence....there is somethign seriously wrong with technology...plam has never given me any problem for more than 2 years....it has been crazy...Motorola want me to send to them for repair but they are not ready to provide a alterntive phone to me while it is being repaired.....it has very god features on paper but what if you have to hard reset it every week??...moreover it is not at all user friendly..I mean how can u explain that you have to press 2 keys to lock the phone and then 2 different keys to unlock it....palm was so simple...I am regretting my decision to buy Motorola...I am now planning to try Black berry or Samsung...But one thing I did not understand that is it the problem of Window Mobile operating system or Motorola Hardware..but whatever it is ..it has made my life hell.....

I know these are harsh words but I am just sharing what I have experienced...
Thanks

Customer Rating:

Summary: My first smartphone
Comment: Ok I was surprized at the size. It's a bit larger than I thought (since I ordered it online) and now my marketing introduction to the phone is: "it also doubles as a personal protection device..." You can always hurl it at a thief, the impact should be stunning.

The screen is bright indoors, but, can't read it well in direct sunlight. Which means if you are using the fabulous camera in daylight, you are going to have to guess at the backlight, or maybe I haven't found that feature yet.

I installed an 8GB storage card, which I thought, at first, wouldn't work. The Device has two icons: "Storage Card" doesn't recognize the card until you save something on it. "format Card" (which you really don't need) says the card is greater than 4GB. That aside, when I used the synch manager I was easily able to synchronize music, videos and photos to my phone.

I was also able to synch contacts from my outlook address book, without problem. First clean them up and remove those that you don't want, and make sure it is the only contacts book that is configured for your outlook email.

Hooking up to POP/SMTP mail was a breeze - and Live Messenger integrates seamlessly. Google maps also works on the phone.

The external speaker is really wonderful. Clear and full, both with music and phone calls.

I found the phone call headset quite loud and clear. The volumn was really surprizing. The speakerphone, folks tell me, sound like I'm in a big room.

So far the batteries are good, two to three days on standby. I haven't used the extended battery. And I haven't found an external charger for the batteries, yet. Right now, if you want to charge the extra batteries, you have to put them in the phone. Charging is fast, though.

Connecting to the computer is a breeze, and the phone seems to charge while it is connected. Although I have read other reviews that say it doesn't. I am not using a charging station, just using the USB to MicroUSB to hook up to the computer.

Media Player and ITunes will automatically synch with the phone.

The keyboard is really nicer than other blackberry-styled phones. Easy to find the keys, although I do agree with one review - the letters and numbers aren't synchronized, so if the phone number is: 1-800-call-me, you are going to have to figure out which numbers to dial.

Voice recognition does work, but only from a headset or when a headset is plugged in and the device is set to hands-free. I had an older bluetooth, and had to remove it from my ear and put it in front of my mouth for the phone to recognize the caller. (the same was true for my old phone). There are no instructions that tell you this, but at least you don't have to record each contact name for the phone to recognize it.

The phone comes with Windows Mobile, and depending on your provider, with a lot of applications.

The phone comes with a wall charger - very quick charging, and travel adapters for the microUSB, and bluetooth stereo headset adapter to microUSB.

Cons:
You can have a lot of programs running. To save power, you have to go to the task manager and kill programs.

Photo snap shots saved to the storage card you have to search for, although I did manage to see them in the thumbnail viewer, once, but can't figure out how I did it. :)

The video screen is small, about an inch, with the Media Player header and footers taking up most of the space. I'm going to have to see if there is a setting to view full screen.

My super Jabra battery-bluetooth doesn't work with the phone. Rats. It doesn't recognize it. My old Motoroloa bluetooth (with about 2 hours of talk time) worked fine, but then you have to haul the second charger around or invest in an Igo power system and the appropriate adapters.

Not all Motorola bluetooths come with the same microusb charger connector.

The controls are really easy to use, and I haven't quite gotten to the part where you can configure soft keys, so I have to spend time searching for stuff.

Now, the size. Yes, it is not a tiny phone. If you put it in a holster, it is a large holster. Works fine for a purse, briefcase, or suit pocket. If I am out walking, the holster looks like a growth under my T-shirt. :)

There are a lot of little attachments that you need to keep around: stereo headsets, bluetooth headset, extra battery.. a nice case would be helpful.
---------

Other than that, I am thrilled that I don't have to buy a media device and carry two things around. If you like gadgets, then this phone meets the bill.

More Reviews

Editorial Reviews:

Motorola's QWERTY keyboard equipped Q Global smartphone for AT&T adds the power of the Windows Mobile 6 operating system, which provides push email for immediate send and receive on Corporate Microsoft Exchange servers as well as editing of Microsoft Office documents. In addition to its quad-band GSM/GPRS/EDGE connectivity, it also runs on AT&T's 3G HSDPA/UMTS network for fast Internet browsing, high-speed music downloads, video streaming/casting. And you'll be able to get to where you're going fast with the integrated GPS receiver and support for TeleNav GPS Navigator software. The Q Global also features a large 2.4-inch LCD, 2-megapixel camera/camcorder, Bluetooth 2.0 connectivity with music streaming, 256 MB of in-phone memory, MicroSD memory card expansion, digital audio player, and dual stereo speakers.

Enjoy high-speed 3G communications, productivity, and multimedia services with the Q Global.

AT&T Service
The AT&T Tilt can handle high-speed data connectivity via AT&T's 3G mobile broadband data network, which is available in most major metropolitan areas. The AT&T 3G network uses the UMTS 850/1900/2100 network (also known as WCDMA), making it possible to enjoy a variety of feature-rich wireless multimedia services with speeds up to 3.6 Mbps. It also gives AT&T the advantage of offering simultaneous voice and data services. You'll also enjoy 3G broadband speed connectivity across the globe with tri-band UMTS/HSDPA capabilities, which allows the Tilt to operate in Japan and Korea, in addition to the more than 135 countries in which AT&T offers international data roaming.

In areas where the 3G network is not available, you'll continue to receive service on the AT&T EDGE network, which offers availability in more than 13,000 US cities and along some 40,000 miles of major highways. Providing average data speeds between 75-135Kbps, it's fast enough to support a wide range of advanced data services, including video and music clips, full picture and video messaging, high-speed color Internet access, and email on the go.

With 3G connectivity, you'll be able to access AT&T's Cellular Video (CV) service and the Internet while on the go. Cellular Video features content from CNN, The Weather Channel, iFilm, Comedy Central and exclusive premium content from HBO and much more. And you get access to AT&T Mobile Music, which enables you to buy tracks while on the, access the Napster subscription music service, stream music video, discover what's playing with Music ID song-recognition software, and find out what's hot with The Buzz music news portal. (A MEdia Max subscription bundle is recommended for accessing AT&T's Internet, video, and music services.)

The phone has a built-in web browser for MEdia Net downloads and mobile web browsing. AT&T's MEdia Net service enables you to receive and send emails, read news headlines, get weather updates, download games and ringtones, and more.

You can also take advantage of the TeleNav GPS Navigator software, the full-featured premium navigation application that includes audible turn-by-turn directions, real-time traffic updates and re-routing options, and 3D moving maps. It comes as a 30-day trial version, and it can be downloaded via the TeleNav web site or via virtual pre-load icon (VPL) after activation.

Phone Features
Featuring an iconic form factor, the svelte and sleek design of the Motorola Q Global measures just 0.46 inches thin, and it's complemented by with high-end finishes and soft touch materials. A bright 2.4-inch display (320 x 240 pixels, 65K colors) with smooth lighting transitions thanks to its adaptive display technology enables you to enjoy reading in environments where lighting is poor. The optimized QWERTY keyboard makes quick work of typing emails, SMS messages, notes, presentations and more.

It features a full HTML browser that takes advantage of high-speed wireless data connections for faster, bigger and richer web surfing experience. It offers built-in e-mail functionality for corporate Microsoft Exchange accounts as well as standard POP3/IMAP4 accounts (including GMail and Yahoo!). The included Outlook Mobile software offers up-to-date e-mail, calendar and contact information. And the new Windows Mobile 6 operating system enables you to view and edit Word and Excel documents as well as provides instant message capabilities via Windows Live Messenger. (See more details about Windows Mobile 6 below.)

Handsfree communication is easy thanks to the integrated speakerphone with dual stereo speakers--perfect for conference calling from the office or home. This phone provides Bluetooth wireless connectivity, and includes profiles for communication headset, handsfree car kits, and audio/video remote control. With the A2DP Bluetooth profile, you can stream your music to a pair of compatible Bluetooth stereo headphones. You can connect your laptop (either via Bluetooth or wired USB) and enjoy dial-up networking--surf the Internet, send email, and access files from a server.

The 2-megapixel camera includes an 8x digital zoom and LED flash, with resolution options ranging from 320 x 240 to 1600 x 1200 pixels. It can capture video clips as long as your memory holds out. This phone is also compatible with streaming video playback (RTSP, HTTP protocols) as well as WMV, MPEG4, Real video, and H263/H264 video files. The digital audio player is compatible with MP3, AAC, WMA, and Real audio file formats. Quickly drag, drop and sync music from more than 200 online music stores using the ease and simplicity of Windows Media Player.

In addition to the included Windows Mobile 6 software, you can also download My Q Pak software bundles exclusively available from AT&T and Motorola (good for 1 year of usage). The My Q Paks are available in three flavors, based on how you'll use the Q Global the most. The Road Warrior Pak includes WorldMate for travel management and Zagat restaurant reviews. The CEO of Household Pak includes Better Homes recipes and SplashID secure password manager. And the Fun Seeker Pak includes Bejeweled and MyStrands social music networking software.

Other features include:

256 MB of on-board memory (128 MB of RAM), expandable via MicroSD memory cards
Use on-board tools to customize ringtones, my home-screen and my wallpaper
Compatible with instant messaging clients (Yahoo!, ICQ, AIM), MMS and SMS
Flight mode allows you to safely use the non-wireless functions of this phone (such as music, games, or organizer functions) on an airplane during flight
Polyphonic (64-chord) and MP3 ringtones
VPN capability and anti-virus protection

Vital Statistics
The Motorola Q Global weighs 4.73 ounces and measures 4.65 x 2.64 x 0.46 inches. It comes with two batteries--an 1170 mAh standard battery and a 1600 mAh extended battery--which provides up to 9 hours of talk time and up to 30 hours of standby time when used in tandem. It runs on the 850/900/1800/1900 GSM/GPRS/EDGE frequencies as well as 850/1900 WCDMA (3G) frequencies. The phone comes with a one year limited warranty.

Powered by Windows Mobile 6

Windows Mobile 6 adds power to your mobile office with up-to-date e-mail delivery and automatic synchronization of Outlook calendars.

Edit Word documents and Excel spreadsheets on your phone, just as you would on your desktop/laptop PC.
Microsoft's Windows Mobile 6 updates the Windows Mobile 5 platform with a number of handy features that make searching through email, editing Microsoft Office documents, and staying on top of your most important communications even easier. Emails can now be viewed in their original rich HTML format and now offer the ability to visit embedded links. It also includes Windows Live for Windows Mobile, which provides a full set of Windows Live services, such as the Windows Live Messenger IM application, which now enables you to chat with more than one person at one time or send a file.

With Windows Mobile 6, your phone will finally be able to emulate the power and features of your PC's Microsoft Office suite. You'll be able to neatly view, navigate and edit Word documents and Excel spreadsheets in their original formatting--without affecting tables, images or text--as well as view PowerPoint presentations.

Microsoft Office Word Mobile features include spell-check, Find and Replace commands, bulleted lists, text formatting, and support for tables for the first time.
With Excel Mobile, you�re not just confined to editing charts: with the new Chart Wizard you can create charts quickly and easily.
PowerPoint Mobile allows you to view the full presentation, rehearse timings, check the order and any live links you may have in your presentation. You can then email comments back to the team or communicate via MSN Messenger for an immediate response.
After creating or editing a Word document or Excel spreadsheet, you can synchronize it with your PC and it will automatically be converted to the PC version.

All Windows Mobile 6 powered devices include Direct Push Technology for up-to-date e-mail delivery and automatic synchronization of Outlook calendars, tasks and contacts through Microsoft Exchange Server. It also offers a set of important device security and management features that include the capability to remotely wipe all data from a device should it be lost or stolen, helping ensure that confidential information remains that way.